Emergency electrical repairs
Urgent electrical fault? Call to discuss the problem and check current attendance availability.
Immediate danger?
For smoke, fire, injury or immediate danger, move to safety and call 000. Keep away from damaged equipment and fallen powerlines.
Report shocks, tingles and network hazards to your electricity distributor immediately. Ausgrid customers can call 13 13 88. Read Ausgrid’s safety guidance.
Emergency electrical repairs in Eastern Sydney & Bayside
If an electrical fault has left part of your home without power or an outlet or fitting appears damaged, call Apexelec to discuss the situation. We accept urgent fault enquiries across Randwick and Bayside, with attendance confirmed according to the location, fault and current availability. A phone conversation helps establish the next step and the work we can safely assess.
From our work
What we can help with
- Urgent household electrical fault enquiries
- Assessment of repeated trips and local power loss
- Damaged outlet, switch and lighting enquiries
- Assessment and agreed repairs after the cause is identified
- Coordination of further work where the fault requires it
Call first for an urgent enquiry
Give us the address, affected rooms or equipment, and a description of what has happened. We will discuss current availability and the attendance arrangement before a booking is agreed. Email is useful for planned work, but an urgent enquiry should start with a phone call.
A property fault and a network outage are different
If the wider area appears to have lost power, check your electricity distributor’s outage information. A network outage needs the distributor’s response. We can discuss faults within the property, and explain if the reported issue needs to be directed to another service or assessed by a suitably accredited contractor.
Tell us when you call
- Your address and a callback number
- Which rooms or equipment have lost power
- When the problem began and any reported damage
- Whether nearby properties also appear affected
- Access arrangements and who can authorise the work
Check for a network outage
If nearby properties are also affected, consult your electricity distributor. Ausgrid outage information is available for customers on that network.
Questions about emergency electrical repairs
What counts as an electrical emergency?
Smoke, fire, injury or immediate danger requires moving to safety and calling 000. Shocks, tingles, sparking, burning smells, exposed damage and unsafe water-affected equipment also need urgent attention. Keep people away and report network hazards or shocks to your electricity distributor immediately.
Guidance: Ausgrid shocks and tingles guidance
Can I book an urgent electrician through the website form?
Call Apexelec on 0408 380 979 for an urgent enquiry so current availability can be confirmed. The website form prepares an email draft; it is not a monitored emergency dispatch service. For immediate danger, use 000, and report electricity-network hazards directly to your distributor.
How quickly can an electrician attend?
Attendance depends on current availability, location, access and the nature of the hazard. Call and describe the symptoms so the team can explain the available response. Do not rely on a website enquiry or an assumed arrival time when there is immediate danger.
How much does an emergency electrical repair cost?
Attendance time, access, diagnostic work, materials and the repair scope affect the price. Ask about applicable call-out or after-hours charges and how further work is authorised. It may be necessary to assess and make a hazard safe before the full repair can be quoted.
What should I do if a power point is sparking or smells burnt?
Keep clear and stop using the affected equipment. Do not touch it, repeatedly test it or open the fitting. For smoke, fire, injury or immediate danger, move to safety and call 000. Seek urgent electrical advice for damaged equipment when it is safe to do so.
Guidance: NSW electrical safety guidance · Ausgrid shocks and tingles guidance
What should I do after a shock or tingle from a tap or appliance?
Do not touch or re-test the location. Keep others away and report it immediately to your electricity distributor; Ausgrid customers can call 13 13 88. If someone is injured or the situation is life-threatening, call 000 and follow the operator's instructions.
Guidance: Ausgrid shocks and tingles guidance
Is a whole-street power outage an electrician's job?
A network outage is handled by the electricity distributor. Consult its outage information from a safe location and report hazards. A problem limited to your property may need an electrician, but do not investigate damaged supply equipment yourself or assume nearby power means your installation is safe.
Guidance: Ausgrid shocks and tingles guidance
Should I keep resetting a safety switch that trips?
No. Repeated tripping needs assessment, especially with heat, burning smells, moisture or equipment damage. Do not bypass the device or keep resetting it to force the circuit to operate. Describe the tripping pattern when you call so the fault-finding scope can be established.
Guidance: NSW electrical safety guidance
What should I do if electrical equipment gets wet in a storm?
Keep away from wet equipment, wiring and switchboards, and do not touch them or restore power to test operation. Seek advice from the distributor or a licensed electrician as appropriate. For immediate danger, call 000. Fallen lines must be treated as hazardous even if they appear inactive.
Guidance: Ausgrid shocks and tingles guidance
Will the whole repair be completed during an emergency visit?
The first priority is assessing the hazard and making the situation safe. The full repair can require parts, further testing, approvals or authorised supply work. The attending electrician should explain any remaining work and arrangements, rather than treating temporary isolation as proof the underlying defect is repaired.
Related electrical services
Available across your area
Based in Banksmeadow, Apexelec accepts enquiries across Randwick and Bayside. Choose your area for local service information.